Privacy Policy
How Home Choice Path collects, uses and protects your personal information.
Introduction
Home Choice Path ("we", "us" or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit homechoicepath.com, use our Choose Your Path planner, contact us, request a consultation or subscribe to our newsletter, and how we use, share and protect that information. By using our website, you agree to the practices described in this policy.
Information We Collect
We collect information that you provide directly to us, including:
- Contact details such as your name, email address, phone number and property address.
- Project information such as the services you are interested in, your priorities, preferred timing, photos of your home and any messages you send.
- Newsletter preferences, such as the topics you choose when subscribing.
- Information you share during consultations, site visits, calls or emails with our team.
We also collect certain information automatically when you use the website, such as your browser type, device information, pages visited, referring pages and general location derived from your IP address.
Our Choose Your Path Planner
The Choose Your Path planner on our home page lets you select services, a priority and a preferred start time. These selections are processed in your own browser. If you choose to send your path, the selections are temporarily stored in your browser session so they can be placed into the message field of our contact form. Your selections are only sent to us if you complete and submit the contact form yourself.
How We Use Information
We use the information we collect to:
- Respond to your enquiries and arrange consultations and site visits.
- Prepare designs, proposals, estimates and contracts that you request.
- Plan, schedule and complete renovation and upgrade work.
- Send newsletters and updates if you have subscribed.
- Improve our website, services and customer experience.
- Protect against fraud, misuse and security threats.
- Comply with legal, tax, licensing and regulatory obligations.
Why We Process Your Information
We process personal information only when we have a reason to do so, such as responding to requests you make, taking steps you ask for before entering into a contract, performing work you hire us to do, meeting our legal obligations and pursuing our legitimate interests in operating, improving and protecting our business. Where consent is required, such as for certain marketing messages, we ask for it and you may withdraw it at any time.
Phone Calls, Texts and Emails
When you share your phone number or email address, we may contact you about your enquiry, appointments and project updates. We will only send marketing texts with your permission. You can ask us to stop marketing calls, texts or emails at any time, and we will still contact you about any active consultation or project.
Project Photos
We may photograph our work before, during and after a project to document progress and quality. With your permission, we may use photos of completed work in our portfolio, website or social media. We will not publish your address, name or identifying details without consent, and you may ask us not to use photos of your home.
Data Security
We use reasonable administrative, technical and physical safeguards to protect personal information from loss, misuse and unauthorised access. These include secure systems, restricted access and trusted service providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please contact us promptly if you believe your information has been compromised.
Data Retention
We keep personal information only for as long as needed for the purposes described in this policy, including providing services, honouring warranties, resolving disputes and meeting legal, accounting and record keeping requirements. When information is no longer needed, we delete it or make it anonymous.
Your Privacy Rights
Depending on where you live, including under the Tennessee Information Protection Act and other applicable state laws, you may have the right to:
- Confirm whether we process your personal information and access it.
- Correct inaccurate personal information.
- Request deletion of your personal information.
- Obtain a copy of your information in a portable format.
- Opt out of targeted advertising, the sale of personal information or certain profiling, where applicable.
To make a request, please contact us using the details below. We may need to verify your identity before responding, and you will not be treated differently for exercising your rights. If we decline your request, you may appeal by replying to our decision.
Your Choices
You can browse most of our website without telling us who you are, and you can use the planner without submitting any information. You can decline optional cookies, unsubscribe from marketing emails, ask us not to use project photos of your home and update your contact preferences at any time.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Third Party Links
Our website may contain links to other websites, maps and social media platforms, including embedded maps. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies before sharing information with them.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or the law. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact Home Choice Path by email at contact@homechoicepath.com, by phone at +1 423-239-3900, or through our Contact Us page.